1. What NEO collects

NEO may collect account details, login data, project information, dashboard activity, usage limits, billing references, messages sent to NEO, automation history, uploaded files, generated outputs and preferences required to operate the platform.

2. Operational memory

NEO may store operational memory so the system can remember projects, instructions, preferences, decisions, prior workflows and recurring patterns. This memory exists to improve continuity and reduce repeated setup.

3. Third-party processors

NEO may use external providers for AI models, hosting, authentication, payments, storage, analytics, communication and media generation. Examples may include infrastructure providers, AI providers, payment processors and messaging platforms.

4. What NEO does not sell

NEO does not sell personal data. Data is used to operate, secure, improve and support the service.

5. User control

Users may request access, correction or deletion of account-related data. Some security logs or billing records may be retained where required for fraud prevention, legal compliance, debugging or legitimate operational purposes.